Help center
Answers to common questions about buying tickets, payment, entry and cancellations.
Buying tickets
チケットを買うのに、会員登録は要りますか?
はい。メールアドレスで会員登録(無料)をしてから、お申し込みいただきます。
Do I need to pay right after applying?
When you press Apply, we hold your tickets for 10 minutes. Please finish card payment within those 10 minutes; after that the tickets go back on sale.
友だちの分もまとめて買えますか?
買えます。1回に買える枚数は、公演のページに出ています。ご一緒に入場するときは、代表の方のQRコードでまとめて受付できます。
チケット代のほかに、かかるお金はありますか?
公演によっては、ドリンク代が別に必要です(当日、会場でお支払い)。手数料がかかるときは、お申し込みの前に金額をお見せします。
Can I still get tickets for a sold-out show?
You can join the waitlist from the show page. If tickets come back (for example after a cancellation), we will email you (first come, first served).
Can I get a reminder before tickets go on sale?
Press Save on the show page and we will email you the day before and just before tickets go on sale. The show also appears under Saved shows in My page.
Payment
What payment methods are available?
Credit card, and for some shows also pay at the venue (on the day, at reception) or bank transfer. Available methods are shown on each show page.
What is the deadline for bank transfer?
Within 3 days of applying, and no later than the day before the show. Tickets are issued once we confirm your transfer. After the deadline the application is cancelled.
Can I get a receipt?
You can issue a receipt for each order from My orders in My page. You can enter the addressee yourself.
Entry & e-tickets
当日は、どうやって入場しますか?
マイページの電子チケットを開いて、受付でQRコードを見せてください。QRコードは30秒ごとに変わるので、画面の写し(スクリーンショット)では入場できません。
Where can I open my tickets?
From Upcoming tickets in My page, or Tickets in the bottom menu on your phone. Once opened, a ticket can be shown even without signal.
Where can I see my entry number?
It is shown on the e-ticket and in Upcoming tickets. Numbers are assigned per show in order of purchase.
Cancellations & transfers
買ったあとで、行けなくなりました。
購入後のキャンセルはできません。公演が中止になったときは、全額をお返しします。
What happens if a show is postponed?
Your tickets remain valid for the new date. If refunds are offered, we will tell you by email and in My page notifications.
Can I give a ticket to a friend?
You can hand a ticket to a friend for free from My orders. Reselling to the public for money is prohibited.
Account
I want to change my email or profile.
You can change them under Profile in My page. When you change your email, a confirmation email is sent to the new address.
I want to stop newsletter emails.
You can stop promotional emails under Email settings in My page. Important notices about your orders are always sent.
I want to delete my account.
Use Delete account at the bottom of the My page menu. Before you confirm, we show which applications will be cancelled and which tickets will stop working.
Still need help?
Please contact us from the inquiry page. Including your order number helps us answer faster.
