Terms of Service

Article 1 (Purpose and Application)

1. These Terms of Service (these "Terms") set forth the conditions of use of the E-ticket sales service "Dream Ticket" (the "Service") operated by BeeeLink Inc. (the "Company"), and the conditions of sale of the Tickets and Merchandise that the Company sells to Members through the Service.
2. These Terms apply to every person who uses the Service, whether or not that person has registered as a Member.

Article 2 (Definitions)

In these Terms, the terms listed in the following items have the meanings set forth below.

1. (1)"Member" means an individual who has agreed to these Terms and registered as a member of the Service by the method prescribed by the Company.
2. (2)"Organizer" means a business operator that lists an Event on the Service and plans and holds that Event.
3. (3)"Event" means a live music performance or other entertainment event held by an Organizer at a venue such as a live music club.
4. (4)"Ticket" means an E-ticket (QR code) representing the right to enter an Event.
5. (5)"Merchandise" means goods related to an Event or its performers that are sold on the Service.
6. (6)"Products" means Tickets and Merchandise collectively.
7. (7)"Individual Provisions" means the notes for each Event posted on the Service, the notice under the Act on Specified Commercial Transactions, the Privacy Policy and any other provisions established by the Company.

Article 3 (Agreement to these Terms; Individual Provisions)

1. Customers shall use the Service upon agreeing to these Terms. A Customer is deemed to have agreed to these Terms at the time the Customer registers as a Member or carries out the procedure to purchase a Product.
2. The Individual Provisions form part of these Terms. If these Terms and the Individual Provisions differ, the Individual Provisions prevail.

Article 4 (Member Registration)

1. Member registration is required to purchase Products and to use other functions specified by the Company.
2. A person who wishes to register as a Member shall, by the method prescribed by the Company, truthfully and accurately register his or her name, name in kana (phonetic reading), telephone number, email address, prefecture and any other items requested by the Company. The name and telephone number are obtained in order to identify the purchaser pursuant to the Act on Ensuring Proper Distribution of Entertainment Event Tickets by Prohibiting Unauthorized Resale of Specified Entertainment Event Tickets (the "Ticket Unauthorized Resale Prohibition Act").
3. A minor shall register as a Member and purchase Products only after obtaining the consent of a person with parental authority or other legal representative.
4. The Company may decline to approve a registration if the person wishing to register falls under any of the following:
   1. (1)the registered information contains any falsehood, error or omission;
   2. (2)the person has previously been subject to suspension of use or cancellation of registration due to a breach of these Terms or the like;
   3. (3)the Company determines that the person falls under Anti-Social Forces (as defined in Article 23); or
   4. (4)the Company otherwise determines that the registration is not appropriate.

Article 5 (Account Management)

1. A Member shall, at his or her own responsibility, properly manage his or her email address, password and means of two-step verification (the "Credentials"), and shall not allow any third party to use them, nor lend, transfer, sell or purchase them.
2. A single Member may not hold more than one account.
3. Any act performed using the Credentials is deemed to be an act of the relevant Member. If there is a risk that the Credentials have been stolen or used by a third party, the Member shall immediately notify the Company and follow the Company's instructions.

Article 6 (Changes to Registered Information)

1. If there is any change to the registered information, the Member shall carry out the change procedure on the Service without delay. For items that cannot be changed on the Service, the Member shall notify the Company's contact desk, and the Company will make the change after verifying the Member's identity.
2. The Company is not liable for any disadvantage incurred by a Member as a result of the Member's failure to change the registered information.

Article 7 (Formation of and Parties to the Sales Contract)

1. The sales contract for Products sold on the Service is formed between the Member and the Company. The Company is the seller that, entrusted with sales by the Organizer of each Event, sells Products to Members in its own name.
2. The sales contract is formed at the time the Member completes the purchase procedure prescribed by the Company and the confirmation of the order (completion of the application) is displayed on the Service.
3. The planning and holding of each Event (including the performers, the content of the Event and the operation of the venue) are carried out by the Organizer of that Event. The name of the Organizer is displayed on the detail page of each Event.

Article 8 (Responsibility as Seller)

As the seller of Products on the Service, the Company is responsible to Members for the following operations:

1. (1)responding to inquiries, opinions and complaints from Members (customer support);
2. (2)billing and receiving payment, managing sales proceeds and issuing receipts;
3. (3)issuing E-tickets, and handling matters relating to the shipment and delivery of Merchandise;
4. (4)handling matters relating to cancellations, returns and refunds; and
5. (5)notifying Members if an Event is cancelled, postponed or changed.

Article 9 (Price, Fees and Payment Methods)

1. The price of Products, the system fee, the ticketing fee, shipping charges and any other amounts payable by Members are displayed on the purchase screen for each Product and in the notice under the Act on Specified Commercial Transactions. All amounts displayed include consumption tax.
2. The payment method is credit card. However, for Events for which the Organizer accepts it, the Member may choose to pay at the venue on the day of the Event ("Pay at venue"). For Pay at venue, the Company entrusts the receipt of the price to the Organizer, and the Member shall pay the price at the reception desk of the venue upon entry. No system fee or ticketing fee applies to Pay at venue.In addition, for events where the organizer accepts it, you may choose bank transfer. With bank transfer, please transfer the payment to the account we show you after applying, by the deadline we show you. We issue the e-ticket after confirming the payment; if we cannot confirm the payment by the deadline, the application is cancelled.For events that accept credit cards, convenience store payment may be selected. With convenience store payment, the Member pays at a store by the deadline we specify, using the number on the payment slip shown after applying. The e-ticket is issued after the payment is confirmed, and if payment is not made by the deadline, the application is cancelled.
3. Credit card numbers are handled directly by the payment service provider with which the Company is partnered; they do not pass through the Company's servers and are not retained by the Company. Any dispute arising between a Member and a card company in connection with the use of a credit card shall be resolved between those parties.
4. If payment is not completed within the time specified by the Company after stock has been reserved, the reservation is automatically released and no sales contract is formed.

Article 10 (Issuance and Presentation of E-tickets)

1. Immediately after the sales contract is formed, the Company issues the E-ticket to the Member's My page and sends a purchase confirmation email.
2. To prevent fraudulent use, the QR code of an E-ticket is refreshed at regular intervals. Entry may not be possible with a screenshot or a printout. On the day of the Event, the Member shall display the E-ticket on the screen of his or her device and present it at the entrance of the venue.
3. Except in cases of willful misconduct or gross negligence on its part, the Company is not liable for any disadvantage arising from the inability to present an E-ticket due to device failure, a depleted battery, communication failure or the like.

Article 11 (Shipment of Merchandise)

1. The Company ships Merchandise to the delivery address designated by the Member within the period specified in the notice under the Act on Specified Commercial Transactions. Pre-order and made-to-order items are shipped at the time stated on the page for each item.
2. If Merchandise cannot be delivered due to an error in the delivery address, prolonged absence, refusal to accept delivery or the like, the Company may charge the Member the shipping cost required for redelivery.

Article 12 (Cancellations, Returns and Refunds)

1. Due to their nature, Tickets cannot be cancelled, changed or refunded for the Member's convenience after the sales contract is formed. However, a Pay at venue order may be cancelled on the Service at any time before the Event starts.Orders paid by bank transfer or at a convenience store can be cancelled on the Service before payment.
2. Merchandise cannot be returned or exchanged for the Member's convenience. If an item is defective or damaged, or if an item different from the one ordered is delivered, please notify the contact desk within 7 days after the item arrives. The Company will, at its own expense, exchange it for a non-defective item or provide a refund.
3. Where the Company provides a refund, it will do so by refunding the credit card used for payment, by transfer to a bank account designated by the member for orders paid by bank transfer or at a convenience store, or by another method specified by the Company. The timing of the refund may vary depending on processing by the card company or financial institution.

Article 13 (Cancellation, Postponement or Change of an Event)

1. If an Event is cancelled, the Company will refund to the Member the full amount of the Ticket price, the system fee and the ticketing fee. A Pay at venue order for which the price has not yet been paid will be cancelled, and no payment is required.
2. If an Event is postponed, the Ticket remains valid for the postponed Event. Refunds for those who cannot attend on the rescheduled date are subject to the announcement for each Event.
3. Even if there is a change of performers, a change of the Event time, a change in the staging or any other change to the content of the Event, no refund will be made as long as the Event is held; provided, however, that this does not apply where the Organizer decides to provide refunds.
4. Even where a cancellation or postponement is due to a natural disaster, an epidemic of an infectious disease, suspension of transportation or any other cause not attributable to the Company or the Organizer, the Company will respond in accordance with paragraphs 1 and 2; provided, however, that the Company will not compensate for transportation costs, accommodation costs or any other expenses other than the Ticket price.

Article 14 (Entry and Venue Rules)

1. When entering and attending an Event, the Member shall comply with the rules and notes established by the Organizer and the venue (including age restrictions, prohibited items, and prohibitions on photography and recording) and with the instructions of staff.
2. Pursuant to the Ticket Unauthorized Resale Prohibition Act, identity verification may be carried out upon entry. If the attendee does not match the registered information of the purchaser, entry may be refused.
3. If a Member breaches either of the preceding two paragraphs, or if the Organizer or the venue determines that the Member is disrupting the progress of the Event, the Member may be refused entry or asked to leave. In such case, the Ticket price will not be refunded.

Article 15 (Prohibition of Resale)

1. Tickets sold on the Service constitute specified entertainment event tickets under the Ticket Unauthorized Resale Prohibition Act. A Member shall not engage in the transfer for consideration (resale) of a purchased Ticket as a business or at a price exceeding its selling price.
2. A Member shall not transfer a Ticket to a third party by any method other than the function provided by the Service for sharing (handing a Ticket over to a companion).
3. If the Company determines that either of the preceding two paragraphs has been or is likely to be breached, the Company may, without prior notice, invalidate the relevant Ticket, suspend the Member's use of the Service and take other measures. In such case, the price will not be refunded.

Article 16 (Prohibited Acts)

In using the Service, a Member shall not engage in any of the following acts:

1. (1)any act that violates laws and regulations, public order and morals, or these Terms;
2. (2)registering false information or impersonating another person;
3. (3)creating or using more than one account as a single person;
4. (4)purchasing Products by using automated programs or the like, or placing an excessive load on the Service;
5. (5)purchasing Products for the purpose of resale;
6. (6)reproducing or tampering with the QR code of an E-ticket, or gaining entry by fraudulent means;
7. (7)infringing the rights (including intellectual property rights, portrait rights and privacy) of the Company, an Organizer, a venue, a performer or any other third party;
8. (8)defaming the Company, an Organizer, a venue, a performer or any other third party, or interfering with their business;
9. (9)interfering with the operation of the Service, or unauthorized access or any attempt thereat; and
10. (10)any other act that the Company determines to be inappropriate.

Article 17 (Suspension of Use and Cancellation of Registration)

If a Member falls under any of the following, the Company may, without prior notice, suspend the Member's use of the Service, limit purchase quantities, cancel orders or cancel the Member's registration:

1. (1)the Member has breached any provision of these Terms;
2. (2)the registered information is found to contain a falsehood;
3. (3)there has been fraudulent use of a credit card or any other problem relating to payment;
4. (4)the Member is found to fall under Anti-Social Forces; or
5. (5)the Company otherwise determines that the person is not suitable as a Member.

Article 18 (Withdrawal)

1. A Member may withdraw from membership at any time by the procedure on the Service or by notifying the contact desk.
2. Upon withdrawal, any unused Tickets become invalid. Before withdrawing, please confirm that you have no unused Tickets and no undelivered Merchandise.
3. Even after withdrawal, the Company retains transaction records that it is required to retain under laws and regulations. Personal information such as name and contact details is deleted in accordance with the Privacy Policy.

Article 19 (Handling of Personal Information)

1. The Company handles Members' personal information appropriately in accordance with the Privacy Policy.
2. For the purposes of admission and operation of an Event, the Company provides the name, name in kana, nickname, ticket type, number of tickets, entry number and other information specified in the Privacy Policy of each Member who has purchased a Ticket to the Organizer of that Event in the form of an attendee list. By purchasing a Ticket, the Member agrees to this provision of information.

Article 20 (Intellectual Property Rights)

Intellectual property rights in the text, images, logos, programs and other content posted on the Service belong to the Company, Organizers, performers or other legitimate right holders. A Member shall not reproduce, repost, modify or otherwise use them beyond the scope of private use.

Article 21 (Change, Interruption and Termination of the Service)

1. The Company may change the content of the Service or terminate the provision of the Service by giving prior notice to Members.
2. In the event of system maintenance, failure, natural disaster or any other unavoidable cause, the Company may temporarily interrupt the provision of all or part of the Service without prior notice.

Article 22 (Disclaimer and Limitation of Liability)

1. The Company is liable for damage incurred by a Member through use of the Service only where such damage is due to the Company's willful misconduct or negligence.
2. Where a Member incurs damage due to the Company's negligence (excluding gross negligence), the Company's liability is limited to the amount paid by the Member to the Company in the transaction that gave rise to such damage.
3. The preceding two paragraphs do not apply in cases of the Company's willful misconduct or gross negligence, or where exemption from or limitation of the Company's liability is not permitted under the Consumer Contract Act or other laws and regulations.

Article 23 (Exclusion of Anti-Social Forces)

1. The Member represents, and warrants for the future, that the Member does not fall under any organized crime group, member of an organized crime group, quasi-member of an organized crime group, company affiliated with an organized crime group, corporate racketeer (sokaiya), group engaging in criminal activities under the pretext of social campaigns or the like, crime group specialized in intellectual crimes, or any other person equivalent to the foregoing (collectively, "Anti-Social Forces"), and that the Member has no relationship with Anti-Social Forces.
2. If a Member breaches the preceding paragraph, the Company may, without any demand, cancel the Member's registration and terminate the sales contract.

Article 24 (Notices and Communications)

1. Notices from the Company to Members are given by sending them to the registered email address or by posting them on the Service. A notice by email is deemed to have reached the Member at the time the Company sends it.
2. Inquiries from Members to the Company are accepted at the contact desk stated in the notice under the Act on Specified Commercial Transactions.

Article 25 (Amendment of these Terms)

1. The Company may amend these Terms pursuant to Article 548-4 of the Civil Code. In the event of an amendment, the Company will post on the Service, or notify Members of, the content of the amended Terms and their effective date a reasonable period before the effective date.
2. If a Member uses the Service on or after the effective date, the Member is deemed to have agreed to the amended Terms.

Article 26 (Governing Law and Jurisdiction)

1. These Terms and the sales contract are governed by and construed in accordance with the laws of Japan.
2. If any dispute arises between the Company and a Member in connection with these Terms or the Service, the Tokyo District Court has exclusive jurisdiction by agreement as the court of first instance.